When handling complaints the Consumer law is applied. Find more information about the rules that apply under the law at: www.konsumentverket.se If you discover that the product is damaged, contact Customer Service at firstname.lastname@example.org for assistance. Send the defective item to us, the sender. Once we have received the item and the complaint has been approved a refund will be made. Make sure your bank account number is provided for our customer service. If the item has been used it has to be washed before it is returned. However, if the garment is unused it is returned in received condition.
When you as a consumer are shopping in a store, you have no legal rights to cancel the purchase. However, if you buy something by mail order, telephone, TV shops, the Internet or at the door to door sales, you have a full right of cancellation for 14 days in Sweden. However, BOOMERANG INT AB offers its customers our own 30 days returns guarantee. However, if your purchase has been made through Klarna ,you have 14 days to pay for your purchase according to their standard agreements. No items from the Web shop can be refunded in any Boomerang store ( for Swedish customers). If you want to return any item please return it to the sender, namely Boomerang. Under the Distance Selling Regulations from 2000, the consumer has an enhanced consumer protection. The law includes for instance the requirement that the supplier must provide information and new rules when it comes to the consumer’s right of cancellation.
Distance Selling Regulations
When purchasing via mail order, telephone, TV-shops or the Internet the consumer has the right to cancel your order within 14 days of purchase. However, BOOMERANG INT AB offers its customers a 30 days returns guarantee. We will provide a full refund within 30 days of receiving your notice of cancellation after the item has been returned. No items from the Web shop can be refunded in any Boomerang store ( for Swedish customers).
If you want to return any item please contact email@example.com. The cooling-off period starts the day you receive the product, and in the case of a service on the date of the service was made. However, the cooling-off period does not begin until you have received the information from the trader which is required by law. The customer is for instance entitled to be provided with information about the cancellation rights. However, the trader always has to pay for the shipping cost of exchanged products. If the trader fails to request the return of the goods or does not follow through with its payment obligations within three months from the first day of the cooling-off period, the consumer may keep the product for free.
BOOMERANG INT AB is entitled to delivering the goods within 30 days from the date you placed the order. However, it is possible to agree on a reasonable deadline for delivery in certain cases. If the trader fails to deliver on time and the consumer is not to blame, the consumer has the right to terminate the contract. If the item you bought is faulty or if the service is not done professionally, you are entitled to complain under the Consumer Protection and Consumer Services Act. If you terminate the contract the trader is obliged to give you a full refund within 30 days from the date on which the trader received your notice of cancellation.
For further information regarding your delivery, please contact firstname.lastname@example.org or visit www.UPS.com